Privacy Policy

Last updated: 21 August 2026

This Privacy Policy explains how Fitable AI ("Fitable", "we", "us" or "our") collects, uses, stores and protects information when you use the Fitable AI mobile application, website and related services.

1. Information We Collect

Depending on the features you choose to use, we may collect or process:

• Account information, such as your name, email address and user identifier.
• Profile information, such as age, height, weight, goals, activity level and nutrition preferences.
• Meal and nutrition information, including foods, recipes, meal photos, estimated nutritional values, hydration and diet-plan activity.
• Health and fitness information that you choose to provide or authorize, including steps, heart rate, heart rate variability (HRV), resting heart rate, workouts, sleep, weight, recovery-related signals, cycle information and other wellness data.
• Health records and laboratory information, including laboratory reports, blood-test results, biomarker values, units, reference ranges and other supported health documents that you choose to upload.
• User-uploaded content, including photos, images, PDFs and other supported files.
• Mood and lifestyle information, including mood check-ins, habits and related wellness information that you choose to record.
• Usage and analytics information, including app interactions, feature usage, device identifiers and technical information.
• Diagnostics, including crash reports and performance information.
• Subscription and purchase information, including subscription status provided by the applicable app store or subscription-management provider.

Health and medical information may be considered sensitive or special-category personal data under applicable privacy laws.

2. How We Use Information

We use information to:

• provide, operate and maintain Fitable;
• personalize nutrition, fitness and wellness features;
• calculate scores, trends, progress indicators and personal baselines;
• provide meal, diet, workout, recovery and lifestyle features;
• process and display health records and laboratory information that you choose to upload;
• extract and organize supported biomarker information from laboratory documents;
• provide AI-supported features requested by you;
• maintain account and subscription functionality;
• improve service reliability, security and performance;
• troubleshoot technical problems; and
• understand how Fitable features are used.

We do not sell health information and do not use health information for advertising.

3. Health Records and Laboratory Documents

Fitable allows users to upload supported laboratory reports, health documents, images and PDF files.

When you use these features, Fitable may process the uploaded document to identify and organize information such as:

• biomarker names;
• measured values;
• units;
• reference ranges; and
• related laboratory information.

Automatically extracted information may be incomplete or inaccurate. Where applicable, Fitable allows you to review extracted information before saving or relying on it.

Uploaded documents and verified laboratory results may be stored in connection with your Fitable account so that you can access your records and follow changes over time.

Fitable does not use uploaded health records or laboratory information for advertising or marketing purposes.

4. AI-Supported Features

Certain Fitable features use automated or artificial-intelligence-supported processing.

Depending on the feature you use, relevant information such as:

• meal photos;
• meal descriptions;
• voice inputs;
• selected wellness context; or
• supported health and laboratory documents

may be securely transmitted to third-party service providers acting on our behalf for processing.

Such processing is used only to provide the requested feature and related application functionality.

AI-generated or automatically extracted information may contain errors and should be reviewed by the user where appropriate.

Do not upload information that is unnecessary for the feature you are using.

5. Apple Health and Connected Health Data

Fitable accesses Apple Health or other connected health information only after you grant the relevant permissions.

Depending on the permissions you choose to grant, this may include information such as:

• steps and activity;
• workouts;
• sleep;
• heart rate;
• resting heart rate;
• HRV; and
• other supported health or fitness metrics.

You can change or revoke Apple Health permissions through your device settings.

Health and fitness information obtained through Apple Health is not sold, used for advertising, or shared with advertisers or data brokers.

6. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or similar privacy laws apply, we process personal information only when an appropriate legal basis exists.

Depending on the processing activity, this may include:

• providing services or functionality requested by you;
• your consent;
• compliance with legal obligations; or
• legitimate interests such as maintaining service security, reliability and preventing abuse, where permitted by law.

Health information may constitute special-category personal data. Where required by applicable law, we rely on your explicit consent or another legally permitted basis for processing such information.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

7. Service Providers

We may use trusted third-party service providers to support Fitable, including providers of:

• cloud hosting and storage;
• authentication and databases;
• analytics;
• crash reporting;
• subscription management;
• artificial intelligence processing;
• email and communications; and
• other technical infrastructure.

These providers may process information only as necessary to provide their services to Fitable and are subject to applicable contractual, security and privacy obligations.

8. Data Sharing

We do not sell personal information.

We may disclose information:

• to service providers acting on our behalf;
• where required by applicable law or legal process;
• where reasonably necessary to protect users, Fitable, or the security and integrity of the service; or
• as part of a merger, acquisition, restructuring or transfer of assets, subject to applicable legal requirements.

We do not share health information with advertisers or data brokers for advertising purposes.

9. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to:

• provide Fitable services;
• maintain your account and requested features;
• comply with applicable legal obligations;
• resolve disputes;
• maintain security; and
• enforce applicable agreements.

Health records, uploaded laboratory documents and extracted biomarker information may be retained while they remain associated with your account or until you delete the relevant record or account, subject to applicable legal requirements.

Some information may remain temporarily in secure backups or logs after deletion where technically necessary or legally required.

10. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information, including health information and uploaded documents.

These measures may include authenticated account access, access controls, secure communications and protected cloud storage.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights including the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of your information;
• restrict certain processing;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request data portability; and
• lodge a complaint with an applicable data protection authority.

You may manage Apple Health permissions through your device settings.

You may manage App Store subscriptions through your Apple ID subscription settings.

You can delete your Fitable profile using the account-deletion functionality available in the app.

Privacy requests may also be submitted to:

support@fitable.net

12. International Data Processing

Fitable and its service providers may process information in countries other than the country where you live.

Where required by applicable data-protection law, appropriate safeguards are used for international transfers of personal information.

13. Children

Fitable is not intended for children below the minimum age at which they may independently consent to the processing of personal information under applicable law without appropriate parental or guardian authorization.

14. Health and Medical Disclaimer

Fitable is a wellness and fitness application and is not a medical device.

Fitable is not intended to diagnose, treat, cure, monitor, or prevent any medical condition or disease.

Health data, laboratory information, scores, trends, estimates and insights provided through Fitable are intended for general informational and wellness purposes only and are not a substitute for professional medical advice, diagnosis or treatment.

Always consult a qualified healthcare professional regarding medical concerns or decisions.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our products, processing activities, service providers, legal requirements or business practices change.

The latest version will be published on this page with an updated date.

16. Contact

For privacy questions, requests or concerns, contact:

Fitable AI

Email: support@fitable.net